Online Security
The easiest and most popular way of ordering and making payment is via our secure payment options through our website. You can be confident that our site is secure, evidenced by our VeriSign Secured SSL Certificate, which enables up to 256-bit
encryption on Web browsers and mobile phones.
Payment Options
We accept:
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Plus Cheque, Direct Deposit and Money Order
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Telephone, Fax & Email Orders
If you would like to phone your credit card details through instead of placing your details online, please place your order online and select direct deposit on checkout to secure the items you wish to purchase, then phone us with your credit card details (02) 0423 6948
We also accept fax or email orders (02) 9423 6948 or orders@littlebetsybaker.com.au
Shipping
Within Australia
We prepare your order as soon as payment confirmation is received and we make every effort to ship within 24 hours.
Our standard shipping option is Australia Post e-Parcel and a signature is required on delivery. If you would like to waive the signature requirement or provide any specific instructions (where you would like the parcel left for you) please include these in your comments during the checking out process.
We also offer an Express Post option at checkout - if your order is urgent, we recommend you email us or include any special comments with your order.
Postage costs are calculated by weight and are confirmed before checking out. Shipping costs will vary depending on the weight and bulk of your parcel. Please note that because of their size or weight some parcels will incur additional shipping charges.
Outside Australia
We are happy to ship internationally! If you are unable to select your country as an option when checking out, please email us your order and we can provide you with shipping costs and make the arrangements for you.
Orders outside Australia are sent via Australia Post Air Mail.
Loss or damage is not covered
unless insurance is taken. Orders outside Australia are exempt from 10%
GST.
Return and Exchange Policy
If for any reason you are unhappy with the items you receive, please contact us within 7 days of receiving your package to enable us to investigate and resolve your concern. We may ask you to take a digital photo of the goods and email this to us to assist in understanding the issue and expedite any replacement or refund where appropriate. We find this works better than always having the items sent back to us.
We are happy to exchange items, however, they must be unopened and unused and returned within 2 weeks of the transaction.
We can't accept returns on seasonal items or sale items that are no longer stocked unless goods are faulty.
Please note that we are unable to offer refunds or exchanges on
sugar decorations/flowers. While we take every care, purchase and
delivery of these items is at the customers risk. We do everything we
can to ensure the flowers are packed in a way in which they arrive
safely and in one piece!
Return Address:
Little Betsy Baker - Returns
PO Box 341
Pymble, NSW 2073
You
can become a Little Betsy Baker member by registering from the homepage or during the checkout process. You will then receive the discount code for 10% off
all subsequent purchases! The member code must be entered at checkout to receive the discount. Little Betsy Baker membership also enables
you to establish a wish list, access your order history and ensures
you are notified about special offers and competitions.
